Returns

Returns

STRYDE sells both brand new and pre-owned items. Your return rights are the same for both, but the condition standards differ — please read the section that applies to your order.

Return window

You have [PLACEHOLDER: number] days from the date you receive your order to request a return.

Under the Consumer Contracts Regulations 2013 you also have a statutory right to cancel most online orders within 14 days of receiving them, for any reason, and a further 14 days to return the goods.

Brand new items

Items must be unworn and unwashed, with all original tags attached and in their original packaging. Footwear must be tried on indoors and returned in its original, undamaged box.

Pre-owned items

Every pre-owned item is inspected and graded before listing. The grade and any wear, marks or faults are described on the product page, and the price reflects the condition described.

You can return a pre-owned item within the window above. However, please note:

  • An item cannot be returned as faulty for wear or marks that were disclosed in its condition notes and photographs.
  • If an item arrives with damage or a fault that was not disclosed, it is not as described. Contact us and we will refund you in full, including return postage.
  • Pre-owned items must be returned in the same condition in which they were sent.

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. For second-hand goods, satisfactory quality is judged against the age, price and described condition of the item — not against a new equivalent. Your statutory rights are not affected by anything on this page.

Hygiene items

[PLACEHOLDER: confirm your policy on underwear, sports bras and socks. Note that pre-owned items in these categories may carry additional restrictions.]

How to return an item

  1. Contact us at [PLACEHOLDER: returns email address] with your order number.
  2. We will send you return instructions and, where applicable, a returns label.
  3. Package the item securely and send it to [PLACEHOLDER: returns address].

Return postage costs

[PLACEHOLDER: state who pays return postage. Note that for statutory 14-day cancellations you may require the customer to pay return postage only if you told them so before they ordered.]

Refunds

Once your return is received and checked, your refund will be issued to the original payment method within [PLACEHOLDER: number] working days.

Faulty or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, contact us at [PLACEHOLDER: contact email] and we will resolve it at no cost to you.

[PLACEHOLDER: This page must be reviewed by a qualified adviser before you trade. Selling second-hand goods alongside new stock carries specific obligations under UK consumer law.]